ShareRoo Interim Protection Policy

Effective date: April 20, 2026

Important notice. ShareRoo Protection is not insurance. It is a platform-operated discretionary protection program designed to support eligible rentals in certain circumstances, subject to platform rules, card hold recovery, evidence requirements, claim caps and administrator approval. No payment is guaranteed.

Purpose and legal position

This policy sets out the interim terms of ShareRoo Protection for rentals facilitated through the ShareRoo platform.

ShareRoo Protection is a non-insurance protection framework. It must not be described as insurance, insured, fully covered or guaranteed cover.

Support under this policy is discretionary and may be reduced, capped or declined where the facts, evidence, item category, user conduct or policy rules justify that outcome.

ShareRoo may amend this interim policy, category settings, limits, exclusions and operational rules at any time for future rentals.

Who may use ShareRoo Protection

Owners and renters using the ShareRoo platform in Australia may access ShareRoo Protection where the relevant item, booking and users are eligible under this policy and the platform’s category rules.

Protection only applies to bookings processed through the ShareRoo platform, with all required fees paid and any required card hold successfully authorised.

Eligibility may depend on item category, declared value, purchase year, user verification status, renter trust score and successful completion of required evidence steps.

Eligible items

Protection may apply to movable personal items listed on ShareRoo that are approved for rental on the platform and assigned an eligible protection status.

Eligibility is determined by ShareRoo’s live category and sub-category protection policy table, including any restrictions, hold percentages, depreciation rates and claim review rules.

Items that are prohibited, illegal, dangerous, restricted out of scope, or otherwise marked as ineligible in ShareRoo’s category policy are not protected.

Protection period

Protection starts when the item is handed over to the renter and the rental commencement is recorded on the platform.

Protection ends when the item is returned to the owner and the return is recorded on the platform, subject to the post-rental dispute window.

The standard dispute window for lodging a claim is 12 hours after the recorded return time or rental end time, unless ShareRoo specifies a different period for a category or case.

Geographic scope

This policy applies only to rentals and incidents occurring within Australia, unless ShareRoo has expressly authorised otherwise in writing through the platform.

What ShareRoo Protection is designed to support

Subject to all exclusions, evidence requirements and caps, ShareRoo Protection is designed to support eligible claims involving sudden and accidental physical damage caused by an unforeseen external event.

Examples may include accidental impact damage, accidental liquid damage, accidental sand damage, or accidental damage caused by extreme temperature where the item was being used appropriately and lawfully.

For categories marked as eligible in the ShareRoo protection policy table, ShareRoo may also consider accidental loss, non-return or suspected theft on a discretionary basis where the required evidence is provided, including a police report where requested.

Any support decision will take into account the renter’s primary liability, the available card hold, the applicable item depreciation, the category risk setting and the evidence available.

What is not supported

ShareRoo Protection does not support loss or damage arising from war, rebellion, riot, civil commotion, terrorism, sanctions, nuclear events, radioactive contamination, earthquakes, volcanic events, falling meteorites or similar catastrophic events.

ShareRoo Protection does not support ordinary wear and tear, ageing, corrosion, oxidation, colour change, fading, scratching that is purely cosmetic, material fatigue, gradual deterioration, mould, mildew, vermin, rodents, or inherent defect.

ShareRoo Protection does not support internal electrical or mechanical failure that occurs without an external accidental event, manufacturer or dealer warranty issues, or damage arising during repair or maintenance work.

ShareRoo Protection does not support damage caused because the item was used unlawfully, recklessly, outside its intended purpose, contrary to the owner’s listing instructions, or contrary to ShareRoo’s platform rules.

ShareRoo Protection does not support fire, flood, storm, natural hazard, confiscation by public authorities, debt enforcement action, unauthorised transport by third parties, pet damage, or any sentimental or emotional value attached to the item, unless ShareRoo expressly states otherwise for a category.

Any category-specific exclusion, restriction or reduced support setting shown in ShareRoo’s protection policy table also applies.

Financial structure of ShareRoo Protection

Each eligible rental may include a protection fee charged through the platform. This fee funds platform operations and the ShareRoo Protection pool. It does not purchase an insurance policy.

ShareRoo may place a temporary refundable card hold on the renter’s payment card. The card hold is the first recovery layer for damage, loss or non-return.

Where ShareRoo approves support beyond the available card hold, it may allocate additional support from the ShareRoo Protection pool on a discretionary and capped basis.

The renter remains primarily liable for damage, loss, theft, non-return and associated recovery amounts to the fullest extent permitted by law and platform terms.

Maximum Protection Support Per Rental

The maximum amount payable, recoverable, or otherwise supportable under ShareRoo Protection for any one rental, booking, claim, loss event, damage event, theft event, or series of related events is AUD 2,000 in total.

This AUD 2,000 cap applies regardless of:

• the item’s declared value
• the item’s replacement value
• the item category
• the number of items included in the same rental

The AUD 2,000 total cap includes:

• any amount recovered from the renter’s temporary card hold
• any discretionary contribution made by ShareRoo from the ShareRoo Protection pool

ShareRoo will apply recovery in the following order:

1. first, recovery from the renter’s temporary card hold
2. second, any discretionary contribution from the ShareRoo Protection pool
3. third, any remaining amount is unrecovered unless otherwise determined by ShareRoo

Where the approved loss is greater than AUD 2,000, any amount above AUD 2,000:

• remains the responsibility of the renter and/or owner
• is not covered, guaranteed, or payable by ShareRoo
• may only be addressed differently at ShareRoo’s sole discretion

ShareRoo Protection is:

• not insurance
• not a guarantee of reimbursement
• subject to eligibility rules, evidence requirements, exclusions, discretionary assessment, and platform terms

How support amounts are determined

Support is assessed against the lower of: the declared item value, the adjusted depreciated value at the time of the incident, the applicable category claim cap, and the total amount ShareRoo elects to recover through the card hold and any approved pool support.

ShareRoo may pay for reasonable repair costs for a partial loss, or support replacement value for a total loss, but only up to the applicable cap and only where repair or replacement is commercially reasonable.

If an equivalent replacement is not reasonably available, ShareRoo may use fair market cash value as the reference point.

Associated costs are not supported unless ShareRoo expressly approves them. This includes delivery replacement costs, time spent sourcing another item, administrative inconvenience, and the cost of obtaining reports or quotations.

Depreciation and replacement value guide

For interim deployment, ShareRoo may use the following replacement value guide when assessing total loss, subject always to the category policy table, declared value, item condition and administrator discretion.

*Cash value means the lower of:

• the item’s reasonable current second-hand market value, and
• the item’s declared value on the ShareRoo platform

Claim process and time limits

The owner must report damage, loss, non-return or suspected theft through ShareRoo’s claim process within the dispute window shown on the booking or, if no shorter window is shown, within 12 hours after the recorded return or rental end.

The owner must provide clear before-and-after evidence where available, a description of what happened, the estimated loss amount, and any additional documents ShareRoo requests.

For theft, non-return, suspected misappropriation or other serious loss events, ShareRoo may require a police report and any other supporting evidence before considering support.

Late claims may be rejected unless ShareRoo decides, in its discretion, that exceptional circumstances justify review.

Owner obligations

The owner must list the item accurately, including category, declared value, purchase year, condition and any usage limitations.

The owner must take reasonable care to hand over an item that is lawful, safe, functional and suitable for the stated purpose.

The owner should photograph clear handover evidence before the rental starts and clear return evidence immediately after the item is returned.

The owner must cooperate with ShareRoo, preserve evidence, respond promptly to requests for information and take reasonable steps to protect recovery rights against the renter.

Renter obligations

The renter must use the item lawfully, carefully, for its intended purpose and in accordance with the owner’s listing instructions and ShareRoo’s platform rules.

The renter must return the item on time, in the same condition subject to fair wear and tear, and must promptly notify the owner and ShareRoo of any damage, malfunction, loss or incident.

The renter authorises ShareRoo to place, retain, release and where justified capture the temporary card hold in accordance with platform terms and this policy.

Breach of obligations

ShareRoo may decline, reduce or delay support where an owner or renter breaches this policy, the platform terms, the booking terms or any reasonable evidence requirement, especially where the breach affects the cause, verification or extent of the loss.

ShareRoo may still decide to provide limited support where the breach was minor and did not materially affect the incident or the assessment process.

Recovery order and settlement logic

When ShareRoo approves a claim, recovery will normally be applied in this order: first the renter card hold, then any approved additional renter recovery, then any discretionary support from the ShareRoo Protection pool.

Where the approved amount exceeds the applicable recovery and support limits, the owner bears the unrecovered balance.

ShareRoo may pursue recovery from the renter or another responsible party after settling or supporting a claim.

Decisions, discretion and no guarantee

All claim decisions are made by ShareRoo in its discretion, acting reasonably and in accordance with platform rules, category settings, evidence and operational limits.

ShareRoo may approve, partially approve, reject or conditionally approve a claim. Support amounts may be reduced for depreciation, incomplete evidence, policy exclusions, category restrictions, repeated incidents or elevated fraud concerns.

No aspect of this policy creates an insurance contract, guaranteed indemnity, or unconditional promise to pay.

Privacy, governing law and updates

ShareRoo may process personal information for platform operations, fraud prevention, claim handling, dispute management and legal compliance in accordance with its privacy policy.

This interim policy is governed by the laws applicable in Australia and any mandatory consumer protections that apply.

ShareRoo may replace this interim policy with a more detailed production policy, terms update or regulated insurance-backed solution in future.